|Support - eFlashApps Mobile Apps FAQs and Support Form|
We're all ears and would love to hear from you! Have a question or suggestion? Listed below are frequently asked questions and issues we commonly get asked about.
If your issue is not addressed below, please contact us. Your comments and suggestions for feature requests are always welcome!
Frequently Asked Questions
Q: What devices are the apps compatible with?
A: All our apps are compatible with iOS devices (iPhone, iPad, iPod touch). We are increasingly adding apps for Android phones and tablets and you can see this collection on Google Play and Amazon Appstore.
Q: The app is working but there is no sound/audio.
A: This is most likely due to settings on your device. Try these steps to resolve this issue:
Q: I updated the app and now it's crashing – I can't use any features of the app.
A: Please delete the app from your device and re-install latest version from Appstore. If this doesn't fix the problem, please contact us so we can further troubleshoot the issue.
Q: I paid for the app. Can I re-download for free?
A: Yes. If it's a paid app, don't worry you won't get charged again, it will be a free download as long as you login to Appstore with the same account you used to download the paid version initially.